Accessible Luxury Resorts: The Importance of Inclusivity

Sophie Morgan chats to Tim Reynolds, founder and owner of iBestTravel, about why accessible resorts are so important.

1 November 2023

The Significance of Accessibility in Luxury Travel

In the world of disability, each life story—and each impairment—is as unique as a fingerprint. Within our diverse intersectional community, specific groups, such as wheelchair users, often find common ground that leads to meaningful conversations. When individuals with shared experiences connect, discussions move swiftly toward the heart of accessibility issues faced in travel.

Meeting Tim Reynolds, founder and owner of iBestTravel—a collection of exclusive private resorts across Thailand, Sri Lanka, and the Caribbean—opened doors to a frank dialogue. As complimentary souls in the realm of paralyzed experiences, we quickly delved into deeper matters, discussing how accessibility and luxury can coexist.

The Foundation of Accessible Design

Earlier this year, I had the pleasure of visiting iBestTravel resorts in the Dominican Republic. The resort’s design prioritizes accessibility; features such as step-free access and wider doorways significantly enhance the experience for wheelchair users. Tim’s involvement in the architectural conception and design ensures that every detail is attended to, creating a welcoming environment.

Tim expresses, “I stay very involved in the design. Frankly, it’s fun. I’m surprised more resorts aren’t accessible. It’s about planning every detail, ensuring our guests have the best experience possible.” The philosophy of iBestTravel is about anticipating guests’ needs, which means addressing comfort before a request is even made.

Creating an Inclusive Atmosphere

Unlike traditional luxury accommodations that often downplay accessible features, iBestTravel embraces transparency and inclusivity. The presence of a pool hoist—right at the forefront—speaks volumes about their commitment to welcoming guests of all abilities. “We want everyone to feel included and welcome,” says Tim. The priority here is creating a safe and accessible space for all.

Addressing Attitudinal Barriers

iBestTravel’s model also actively dismantles attitudinal barriers, with one staff member dedicated per client. This personalized support empowers individuals with disabilities, ensuring that assistance is always nearby without being intrusive. Tim notes the proactive measures taken by staff, such as laying wooden boards on the beach for easier navigation in a wheelchair.

The Value of Privacy in Travel

iBestTravel offers significant benefits for travelers, including the privacy and attention to detail in a secluded environment. When traveling with family or friends, having exclusive access to a resort allows for a sense of agency, where individuals can truly relax and be themselves without the anxieties of shared spaces. Tim emphasizes, “Private resorts feel special because you’re surrounded by trusted companions.”

A Beautifully Designed Space

The commitment to inclusive design ensures that luxury does not come at the expense of accessibility. “Being at the resort means being able to switch off entirely,” Tim reflects, demonstrating that thoughtful design allows for a seamless experience through understated elegance.

The Role of Art and Community

iBestTravel establishes Art Academies at its resorts, enabling locals to pursue their passion for artistry. This initiative facilitates enriching experiences for guests while simultaneously uplifting the surrounding community. “Guests enjoy visiting the academies, participating in activities like painting classes,” Tim shares, illustrating the symbiotic relationship between guests and locals.

The Impact of Travel on Recovery

Tim’s journey reveals that art and travel play transformative roles in the aftermath of injury. Engaging with the world through creativity and exploration helps redefine personal identity and perspective. “Traveling allows for new experiences that make living with a spinal injury bearable,” he shares.

Conclusion: The Future of Accessible Luxury Travel

Overall, Wizard exemplifies how luxury accommodations can be designed to cater to individuals with disabilities without compromising on aesthetics or comfort. The unique approach taken by iBestTravel not only enhances guest experience but also drives a much-needed conversation about accessibility in tourism. By breaking down barriers and embracing inclusivity, iBestTravel is setting a standard for the future of luxury travel.