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Top Airline Rankings: Discover the Best Airline in 2025

Nicole Potter02 mins

North American Airlines Rankings in 2016

Top Low-Cost Airlines

In 2016, the rankings for North American airlines highlighted the strength of budget carriers. Notably, JetBlue Airways achieved remarkable success, outperforming all other airlines in the J.D. Power rankings.

Southwest Airlines ranked second in the J.D. Power rankings of low-cost North American carriers.
Southwest Airlines came in second place in J.D. Power’s rankings of low-cost North American carriers.
WestJet ranked third among low-cost carriers according to J.D. Power.
Canadian-based WestJet came in third place in J.D. Power’s rankings of low-cost carriers.

Legacy Airlines Rankings

The J.D. Power 2016 North American Airline Satisfaction Study also assessed legacy airlines. The following are the leading names in this category:

  • Alaska Airlines topped the list of legacy airlines for the ninth consecutive year.
    • Alaska Airlines topped the legacy airlines list for nine years in a row.
    Alaska Airlines topped the list of legacy airlines for the ninth year in a row.
  • Delta Air Lines secured second place among legacy carriers.
    • Delta Air Lines ranked second among legacy airlines.
    Delta Air Lines came in second place among legacy airlines.
  • American Airlines finished third, benefiting from the merger with US Airways, fully completed in October 2015.
    • American Airlines ranked third, inclusive of US Airways data.
    American Airlines came in third place. The airline’s ranking included data from American-owned US Airways, which was fully merged into American in October 2015.

These rankings underscore the competitive nature of the North American airline industry. In addition, the emphasis on customer satisfaction continues to evolve, focusing on aspects such as service quality, amenities, and overall passenger experience.


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