Top Rental Car Companies of the Year

This year’s World’s Best Awards survey closed on March 2, just before widespread stay-at-home orders were implemented as a result of COVID-19. The results reflect our readers’ experiences before the pandemic, but we hope that this year’s honorees will inspire your trips to come — whenever they may be.

Rental car firms may often be the subject of jokes, but for iBestTravel readers, they play a crucial role in creating memorable vacations. Established brands like Enterprise and Hertz offer numerous locations and helpful loyalty programs that entice customers to return time and again.

Every year, as part of the World’s Best Awards survey, iBestTravel invites readers to share their travel experiences worldwide, giving insights into top hotels, resorts, cities, islands, cruise ships, spas, airlines, and more. Participants rated various companies based on criteria such as facilities, location, service, food, and overall value.

Overall, car rental companies showed improved scores this year, indicating that readers were generally more satisfied with their experiences. For instance, National Car Rental, a seven-time favorite, was praised for its ease of use and exceptional service. A voter noted: “National brought the whole experience together, making car rental as seamless as it can be.”

1. National Car Rental

WBA Hall of Fame honoree. Score: 83.60

The top rental brand this year received accolades for its exemplary service and a wide variety of high-quality vehicles. Customers appreciate the “pick-your-car” option, enhancing personalization. “As an Emerald Club member, I enjoy walking out to the Emerald Aisle and driving away — it’s very convenient!” stated a satisfied voter.

2. Enterprise Rent-A-Car

WBA Hall of Fame honoree. Score: 80.01

Known for its friendly service and support, Enterprise Rent-A-Car continues to be a preferred option for travelers. “I always have a wonderful experience,” shared a loyal customer.

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3. Hertz

WBA Hall of Fame honoree. Score: 78.35

Hertz maintains its reputation for excellent service and a wide range of vehicles, making it a reliable choice for travelers. “I know I’ll get a safe car and reasonable prices,” remarked one satisfied customer.

4. Alamo

Score: 76.81

Alamo continues to impress customers with its attentive service, making it a strong contender in the rental market.

5. Avis

Score: 75.59

Avis remains a popular choice among travelers, thanks to its wide variety of vehicles and commitment to customer service.