Incident Overview

When the food on a British Airways flight from the Caribbean to London went bad over the weekend, the crew came up with an im-peck-able plan B—with a little help from KFC. The flight was traveling on a Boeing 777 aircraft from Turks and Caicos to London with a stop in Nassau, Bahamas, on Sunday when the crew realized the catering couldn’t be served, as confirmed by British Airways.

Creative Solution

Instead of letting everyone go hungry, the crew of flight BA 252 devised a creative solution: the team headed out into Nassau airport and purchased buckets of chicken from KFC. “With limited options available at the airport, our teams sprung into action and made sure our customers onboard our flight had something to eat,” a British Airways spokesperson stated. “We apologize to customers that their full meal service was not available and that we had to wing it on this occasion.” Furthermore, travelers were provided with a refreshment voucher upon landing at London Heathrow Airport.

Passenger Reactions

However, some passengers expressed dissatisfaction with their substitute meals. A video posted to Instagram showed the crew distributing the chicken with tongs, while a photo featured a girl in business class holding pieces of chicken on a napkin. “@British_Airways just landed @HeathrowAirport after a 12.5 hour flight BA252 from Turks and Caicos with no catering! BA had to serve @kfc at Nassau giving some lucky passengers 1 piece of chicken,” one traveler tweeted. “The container with the plane catering wasn’t chilled so all thrown away!!”

While the meal was a last-minute effort to feed passengers, it’s certainly a far cry from the high-end meals typically offered by the airline. British Airways typically allows travelers to pre-order meals created by Michelin-starred chefs in its economy cabin, emphasizing the contrast in meal quality.