1. Overview of IHG One Rewards
2. Benefits of the Program
3. Milestone Rewards Explained
4. Conclusion
Room upgrades and other rewards can be redeemed at hotels like Six Senses, Intercontinental, and Kimpton.
IHG Hotels & Resorts’ loyalty program may just be one of the best in the game.
The hospitality company completely overhauled its preexisting system in 2022 and renamed it IHG One Rewards, with guest feedback in mind. The updated program includes everything from complimentary room upgrades to free breakfasts, member discounts, and free WiFi. Moreover, understanding that every traveler has unique reward preferences, the program is designed to be flexible to effectively meet guests’ needs.
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“Every day, we welcome more guests to our hotels, and while a love of travel is universal, the reasons and ways people travel differ,” Claire Bennett, IHG Hotels & Resorts’ global chief customer officer, shared. “With IHG One Rewards, our members can create the rewards that are right for them.”
The loyalty program utilizes a tiered system — similarly to most loyalty programs, the higher the tier, the better the perks. Consequently, guests with higher-tier memberships can earn points at an accelerated rate (Tiers are determined by the number of nights stayed or points earned).
With the program upgrade, the hotel group also launched Milestone Rewards, which grants guests additional perks outside the tier system, providing choice. Once an IHG One Rewards member stays for 20 nights at IHG properties, they can select one of three perks: 5,000 bonus points, two food and beverage credits, or one confirmed suite upgrade. Therefore, every subsequent 10 nights stayed, up to a total of 100 nights, allows access to further perks.
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“[IHG One Rewards] recognizes that no two members are the same and celebrates it — allowing guests to travel and mark milestones their own way,” Bennett added.
The IHG Hotels & Resorts portfolio encompasses more than 6,000 hotels worldwide across 17 brands, including Six Senses, Intercontinental, and Kimpton. For more detailed information about IHG One Rewards, visit the loyalty program’s website at ihg.com.
