Essential Eurotunnel Guide for First-Time Travelers

Ultimate Guide to Traveling on the Eurotunnel with iBestTravel

In May 1994, the Eurotunnel, which connects England and France under the English Channel, was inaugurated by French President François Mitterrand and Queen Elizabeth II. Over the past 30 years, Eurotunnel has consistently served nearly 10 million passengers annually, providing a vital link between England and mainland Europe.

For drivers, the Eurotunnel, now branded as LeShuttle, competes effectively with cross-Channel ferries by offering a journey time of only 35 minutes, significantly faster than the 90-minute crossing provided by the quickest car ferry.

What is the Eurotunnel and Where Does It Go?

The Eurotunnel, or LeShuttle, is a vehicle-carrying train service that travels under the English Channel. It operates between Folkestone in Kent, just off the M20, to Coquelles near Calais in France, conveniently connected to the A16 and near the A26. It is crucial to note that this service exclusively transports vehicles; therefore, foot passengers are not permitted on board.

How Does It Compare with the Ferry?

Both Eurotunnel and cross-Channel ferries offer the advantage of accommodating multiple passengers within a single vehicle, allowing you to carry as much luggage as possible. Moreover, both options are pet-friendly, welcoming furry friends on board.

The primary allure of LeShuttle remains its speedy crossings. For those embarking on long drives after crossing, this shorter 35-minute journey may justify the higher price tag. However, if stepping out of the car during the crossing for a stroll or a snack is a priority, consider other travel options, as the Eurotunnel does not facilitate such activities.

How to Buy Tickets?

To ensure a smooth journey, purchasing tickets in advance is strongly advised. Travelers must provide “Advance Passenger Information” (API)—including names, dates of birth, and passport details—for every individual in the vehicle before travel.

How Does It Work?

Arrive at the Eurotunnel terminal one to two hours before your booked crossing time. Clear signage on the main roads will guide you to the Eurotunnel site, where marked lanes direct you to check-in kiosks. Most kiosks are automated, but assistance is available if you prefer human interaction. The system utilizes license plate recognition, displaying your booking details as you reach the barrier.

If traffic conditions allow, you may be offered an earlier crossing time. You can choose to accept it or stick with your original booking. Upon arrival at the check-in, you will receive a letter/number combination that should be placed on your vehicle’s rear-view mirror. This letter will assist Eurotunnel staff in identifying your vehicle as you approach. In case your crossing is imminent, you may be ushered right through without needing to stop at the terminal.

Top Tip: If traveling to Calais, expect potential detours as traffic is managed. You will be directed back to check-in as soon as it is feasible.

What Happens If I Arrive Late?

Should you arrive late, you will likely be accommodated on the next available service, which could involve waiting in the terminal until the end of the day. In some cases, the purchase of a new ticket may be necessary.

What’s in Each Terminus?

The terminals are relatively basic, equipped with restrooms and water fountains along with a couple of fast-food outlets and cafes, a small newsagent, and a limited-duty free shop. A small children’s play area is also available.

Traveling with Pets

Traveling with pets necessitates additional planning. If you’re traveling with cats, dogs, or ferrets, a stop at the Pet Reception is required. The animals must be microchipped and have an Animal Health Certificate or EU Pet Passport. Moreover, dogs need prior tapeworm treatment. A designated exercise area for dogs is near the Pet Reception.

For those traveling with rabbits, rodents, or reptiles, presenting a vet-approved certificate at border control is essential.

When Do Passport Checks Occur?

Once your assigned letter is called, you will proceed to passport control. While this can be a quick process, delays are possible, with cars moving forward slowly at times. Both UK and French borders are processed at this stage, eliminating the need for additional immigration checks upon arrival in France.

What About Security Checks?

Security checks may include random inspections of vehicles following passport control. This could involve a swab test of your steering wheel and a general inspection of your vehicle.

How to Board the Train?

After the clearance of passport and security checks, vehicles will be organized into a distinct boarding queue. You will be allocated a specific lane to wait in, potentially for an extended period. Essential facilities like restrooms and vending machines are available as you wait. When it’s time to board, barriers will rise, and cars will proceed accordingly.

Staff will direct you as to where to position your vehicle on the train, which may require driving up a ramp to access upper levels. Follow the directions carefully, keeping in mind that you’ll park bumper to bumper. Once parked, apply the handbrake, select first gear, and leave your window slightly open.

Pro Tip: Avoid the temptation to switch lanes once you see another lane departing; staff will redirect you back to your assigned section if you attempt to do so.

What’s on the Train?

Expect minimal amenities onboard the Eurotunnel; the service does not offer a dining car or gift shop. Even restroom facilities can be hit or miss during certain crossings. What you can anticipate is basic carriages accommodating four to five vehicles per section, with very few additional features.

After departure, safety announcements will be made, and a crew member will check that your vehicle’s hanger is correctly displayed. While you are permitted to move outside your vehicle, space is limited, and options for exploration are scarce.

What Happens on Arrival?

As you approach your destination, you will need to return to your vehicle. Internal doors of the train will open, but don’t start your engine until the vehicles in front begin to move, as you don’t want to fill the carriage with exhaust.

Upon exiting the train, drive straight onto the motorways, marking the beginning of your exciting road trip!

Keep Planning Your Trip:

  • Discover the best road-tripping routes for your adventure.
  • Explore essential highlights throughout France and England.
  • Learn about the best times to visit France and England for an unforgettable experience.


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