Why Travelers Love Singapore Airlines

Singapore’s in-flight service is so top-notch, travelers “hate to get off the plane.”

This year’s World’s Best Awards survey closed on March 2, just before widespread stay-at-home orders were implemented as a result of COVID-19. Therefore, the results reflect our readers’ experiences before the pandemic, but we hope that this year’s honorees will inspire your trips to come—whenever they may be.

Every year, iBestTravel’s World’s Best Awards kick our wanderlust into high gear. As we browse the lists, we inevitably start picturing ourselves lounging at the winning resorts, exploring the top islands and cities, and setting sail on the best cruises. However, we can’t forget the ones who actually get us to these magnificent destinations in the first place.

Singapore Airlines: A Consistent Winner

Yes, we’re talking about airlines, and when it comes to international air travel, one carrier stands out above the rest, according to iBestTravel readers—and it has consistently done so for the past 25 years.

Exceptional In-Flight Experience

What is it exactly about Singapore Airlines that our readers love so much? Above all, the level of service, especially in business class. Moreover, one reader noted that even flying economy on Singapore “is like flying premium economy on other carriers.”

“Excellent customer service that starts at the airport all the way to the final destination,” a reader wrote. “Definitely will be traveling with them in the future.”

Giving the ultimate compliment, another noted, “What deluxe treatment! I hate to get off the plane.”

Citing their high-quality food service, extras like in-seat yoga, and ultra-comfy A380 suites, our travelers’ devotion to Singapore Airlines has not waned since 1995. “Singapore wrote the book on excellence in flying,” one traveler stated. “There’s a reason this is always at the top of the list,” another added. “They just do it right.”

Long-Distance Comfort

As someone who took the world’s longest flight twice in four days—approximately 37 hours on Singapore Airlines’ planes in one long weekend—I have to agree.

I also sat in business class on my 2018 flights, on board what was then a brand-new Airbus A350-900ULR outfitted with anti-jet lag features, including lower cabin pressure, double humidity, hospital-grade air filters, and advanced climate control.

The flight itself felt like a mid-air wellness retreat fully geared at ensuring passengers feel their best upon landing. Surprisingly healthy and fresh meals were served, stretching and exercise videos encouraged us to keep moving, and seats that reclined into 78-inch-long beds ensured we got plenty of rest.

I may not be using all the exclamation points our readers did when sending in their enthusiastic comments, but I have to say, I have never gotten off a plane feeling more refreshed.

A Legacy of Excellence

And to maintain that level of service for a quarter of a century? That’s something to be proud of.