From the items to pack to knowing your rights, avid traveller Cory Lee shares his tips for safer, more comfortable, and less stressful flights with a wheelchair.
30 May 2023
The world has become more accessible in the last few decades. Destinations are adding smoother curb cuts, wheelchair-friendly attractions, and accessible transportation to better welcome travellers of all abilities.
However, despite these societal adaptations, wheelchair users face another challenge: how do we reach these destinations without our wheelchairs getting damaged during the flight? Airlines damage an average of 29 wheelchairs per day, and it’s a concern every time you fly.
As a wheelchair user and frequent traveller, I have learned from experience that there are important strategies to make flying easier, protect your chair, and reduce stress during the journey. Below are my top tips for flying as a wheelchair user.
1. Call the Airline
As soon as your flight is confirmed, it’s crucial to call the airline directly. Remind them of your travel date, provide your confirmation number, and inform them that you will be bringing your wheelchair. Share the specific details of your chair—height, weight, length, and width—to prevent any issues upon arrival at the airport. If you have a powered wheelchair, indicate the battery type (wet, dry, or gel cell). Additionally, notify the airline about any personal needs, such as assistance boarding or transfers into your plane seat.
2. Store Any Removable Wheelchair Parts
When you reach the plane door, remove any wheelchair parts that you would like to protect from potential damage. Common parts to consider detaching include headrests or knee supports. Bringing a tote bag to store these parts is practical, while your cushion can be carried onto the plane. Flight attendants are usually willing to assist you in placing the detachable parts in the plane’s closet for safe keeping during the flight.
3. Pack a Backpack with Quick-Fix Supplies
An essential strategy for consistent flying involves packing a backpack with several quick-fix supplies. Items like zip ties and duct tape can prove invaluable for quick repairs if your wheelchair sustains minor damage during travel. Consider also packing bubble wrap and masking tape for extra protection. Bringing several strips of Velcro might assist in ensuring safety during transitions, particularly if the aisle chair lacks sufficient straps.
4. Purchase a Sling or Lift
If independent transfer isn’t feasible, investing in a sling with handles can greatly facilitate assistance from airport staff into your airplane seat without discomfort. Choosing a transfer sling that feels comfortable and allows easy handling is essential, as everyone’s needs vary greatly.
5. Plan for Your Restroom Needs
Using the restroom while flying can be particularly challenging. As a wheelchair user, direct access to airplane restrooms is limited, which makes prior planning necessary. Many choose to limit hydration the day before flying to ease restroom needs. Eating light meals can help avoid digestive issues. Bring along a urinal jug or similar solutions for emergencies, as planning ahead is crucial for a smoother travel experience.
6. Report Any Chair Damages Before Leaving the Airport
Upon receiving your wheelchair at your destination, inspect it for any damage incurred during the flight. If you find any issues, notify airport staff immediately. After filing a report, request a Complaint Resolution Official (CRO) for proper documentation and tracking of your claim. Prompt reporting and attention to damages can facilitate quicker resolutions.
Flying with a wheelchair may pose unique challenges, but preparation and knowledge of your rights can significantly alleviate stress. Furthermore, advocating for your needs throughout your flying experience is crucial for a more comfortable journey.
