Top 5 U.S. Airlines for Outstanding Customer Service in 2025

iBestTravel readers voted these the domestic airlines with outstanding customer service in the 25th World’s Best Awards.

This year’s World’s Best Awards survey closed on March 2, just before widespread stay-at-home orders were implemented as a result of COVID-19. The results reflect our readers’ experiences before the pandemic, but we hope that this year’s honorees will inspire your trips to come – whenever they may be.

Whether you’re flying to Hawaii for a relaxing beach getaway or jetting off for a weekend in New York City, your vacation starts the second you step into the airport. The first hours of your journey at the airport and on your departing flight can set the tone for your entire vacation, so an airline’s customer service can have a huge impact on the beginning of your trip. Helpful gate agents and friendly flight attendants can take your flight experience from average to great, making the first leg of your trip a breeze.

Customer service is even more important if your plans go awry. No one wants to think about the worst-case scenario when they plan a bucket-list trip or family vacation, but that’s when you’ll need customer service the most. Flying can be a stressful experience nowadays – flights get canceled, bags get lost, and plans change due to causes beyond our control, so it’s reassuring to know that your chosen airline has a strong customer service department to take care of those issues for you should they arise.